xojili Responsible Gaming – Play Smart, Stay in Control

You are always in charge of how much you spend and how long you play on xojili. Through your account settings, you can set daily, weekly, or monthly deposit limits that the platform will strictly enforce. Once a limit is set, it takes effect immediately and can only be increased after a mandatory cooling-off period to protect you from impulsive decisions. You can also set session time reminders so the platform notifies you when you have been playing for a set duration. These tools are designed to keep your gaming within the boundaries you choose, not the platform.

If you feel that you need a break from gaming, xojili offers a self-exclusion feature that allows you to temporarily or permanently suspend your account. A temporary exclusion can be set for periods ranging from 24 hours to several months, giving you the space to step back without permanently closing your account. A permanent self-exclusion closes your account and prevents re-registration for a minimum period in line with Philippine regulatory requirements. During any exclusion period, you will not receive promotional communications from us. To activate self-exclusion, contact our support team at [email protected] with your registered email address and your preferred exclusion duration.

xojili strictly enforces the minimum legal age of 21 years for all players in the Philippines, in compliance with PAGCOR regulations and applicable Philippine law. Every new account registration requires identity verification before any real-money gaming activity is permitted. We use a combination of document checks and third-party verification services to confirm that all players meet the age requirement. If we have reason to believe that a registered account is being used by a minor, we will suspend the account immediately pending investigation. We also encourage parents and guardians to use device-level parental controls to prevent underage access to online gaming platforms.

Problem gambling can affect anyone, and recognising the early signs is the first step toward getting help. Common warning signs include spending more money than you can afford to lose, chasing losses by placing larger bets, neglecting work, family, or social responsibilities because of gaming, and feeling anxious or irritable when not playing. If you find yourself borrowing money to fund your gaming activity or lying to friends and family about how much time or money you spend on gaming, these are serious indicators that you may need support. xojili encourages all players to regularly reflect on their gaming habits and to reach out for help without hesitation if they recognise any of these signs in themselves.

If you or someone you know is struggling with problem gambling, professional help is available in the Philippines. The National Council on Problem Gambling and various local mental health organisations offer confidential counselling and support services for individuals and families affected by gambling-related harm. Our support team at xojili is also available 24 hours a day, seven days a week, to assist you with account restrictions, self-exclusion requests, or simply to point you toward the right resources. You can reach us at [email protected] — please include your registered email address and a brief description of how we can help. You do not need to face this alone, and seeking help is always the right decision.

xojili operates in full compliance with the regulations set by the Philippine Amusement and Gaming Corporation (PAGCOR) and all applicable Philippine laws governing online gaming. Our responsible gaming policies are reviewed and updated regularly to ensure they meet or exceed the standards required by our operating licence. We cooperate fully with regulatory authorities and take all reports of non-compliant behaviour seriously. Our platform undergoes regular independent audits to verify the fairness of our games and the integrity of our responsible gaming tools. We are committed to maintaining a safe, transparent, and accountable gaming environment for every player in the Philippines.