xojili FAQ – Everything You Need to Know, Fast

xojili supports a range of payment methods commonly used by Filipino players, including major local e-wallets, online banking transfers, and prepaid payment options. All transactions are processed in Philippine pesos (PHP), so there is no need to worry about currency conversion fees. The exact list of available methods is displayed on the deposit page after you log in, and the options shown are tailored to what is currently active and available in the Philippines. Each method has its own minimum deposit amount, which is clearly shown before you confirm a transaction. If your preferred payment method is not listed, contact our support team and we will advise on the best available alternative.

Most deposits made through e-wallets and instant bank transfer options are credited to your xojili account within a few minutes of the transaction being confirmed by the payment provider. In rare cases where a deposit is delayed beyond 15 minutes, this is usually due to a temporary issue on the payment provider's end rather than a problem with your xojili account. If your deposit has not appeared after 30 minutes, take a screenshot of your payment confirmation and send it to [email protected] — our team will investigate and manually credit the amount if the payment has been confirmed on the provider's side. Please do not attempt to make a second deposit for the same amount while waiting, as this may result in a duplicate charge.

To request a withdrawal, log in to your xojili account, navigate to the cashier or wallet section, and select the withdrawal option. Choose your preferred payment method, enter the amount you wish to withdraw in PHP, and confirm the request. Before your first withdrawal is processed, you may be asked to complete an identity verification step — this is a standard requirement to protect your funds and comply with anti-money laundering regulations. Withdrawal processing times vary by method but are typically completed within one to three business days. Make sure the payment details you enter for the withdrawal match the account or wallet registered in your name, as withdrawals to third-party accounts are not permitted.

Yes, withdrawal limits apply and vary depending on the payment method selected. The minimum and maximum amounts for each method are displayed clearly on the withdrawal page before you submit your request, so you can choose the option that best suits the amount you want to cash out. If you need to withdraw an amount that exceeds the single-transaction maximum for your chosen method, you can submit multiple withdrawal requests over consecutive days. For high-value withdrawals, our team may reach out to complete an additional verification step — this is purely a security measure and does not indicate any issue with your account or funds.

xojili uses SSL (Secure Sockets Layer) encryption on all pages, which means every piece of data you send to and receive from the platform — including login credentials, personal details, and payment information — is encrypted in transit and cannot be intercepted by third parties. Account passwords are stored using industry-standard hashing, meaning even our own team cannot see your password in plain text. We also monitor accounts for unusual login activity and will alert you if a sign-in is detected from an unfamiliar device or location. You can further protect your account by using a strong, unique password and by logging out after each session, especially on shared devices. For additional guidance on keeping your account safe, visit our Privacy Policy page.

xojili is committed to promoting responsible gaming and provides several tools to help players stay in control of their activity. These include deposit limits, session time reminders, and the ability to request a temporary account cooling-off period or a permanent self-exclusion if needed. All of these options can be requested by contacting our support team at [email protected]. We encourage all players to set personal limits before they start playing and to review their activity regularly. If you feel that your gaming habits are becoming a concern, our Responsible Gaming page provides detailed guidance, self-assessment resources, and links to professional support organisations available in the Philippines.